| Questions on any Age Concern Service can be seen below,
Factsheets can be downloaded from the Age Concern England
website www.ageconcern.org.uk |
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| Click on the links below to find out more about that topic. |
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| Pensions |
| Residential Care |
| Holiday Information |
| Support |
| Age Concern Funeral Plan |
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| Pensions |
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| Question |
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"I find it harder to manage on just the pension I have have each week."
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| Answer |
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| Helping customers navigate or access the welfare
benefits system is a daily occurrence for Age Concern
Derby & Derbyshire and we try to ensure that everyone
claims any benefit which is rightfully theirs. Several
of our factsheets are dedicated to information about
benefits and these are freely available from our information
offices. We will also chat things over privately with
anyone who wishes it, and help fill in forms with anyone
who cannot manage alone. We estimate that we helped
people claim about £½ million in benefits last year.
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| Residential care |
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| Question |
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Can I choose which residential care home I am to live in?
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Yes, everyone has the right to choose which accommodation will suit them best. Our Residential Advocacy Project specialises in helping people get the right information to enable them to make informed choices about their future. Factsheets are also freely available about the charging procedures for residential and nursing homes, and about how to find a suitable home.
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| Holidays |
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| Question |
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"My Grandmother is 82 and wants to come on holiday with the rest of the family, but our tour operator won't insure her to travel."
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| Answer |
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Age Concern Travel Insurance is available for people of any age; no minimum, no maximum. Send for our brochure or call into one of our Insurance Offices for the latest details.
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| Support |
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"My father lives many miles away from us and we can only visit him about once a month. Each visit he seems more frail and struggling to manage at home. I'm worried he doesn't eat properly."
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We have factsheets that explain the different types of support someone can receive, and how to access those services, in order to enable them to remain independent and living in the community.
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| Age Concern Pre-arranged Funeral Plan |
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| Question |
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How can I be sure my funeral will be carried out as I requested?
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Once you've made your arrangements, the nominated funeral director will guarantee to carry
them out whenever they are required, including any special arrangements or requests you may
have made.
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What happens to my funeral if costs go up dramatically?
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When you pre-pay your funeral with Age Concern you are safe, because your funeral director's
services are guaranteed at that price, even if these costs go up later. Your plan also includes
a contribution towards other costs that relate to your funeral.
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| Question |
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What is the trust for Age Concern Funeral Plans and how will it ensure that my money is secure?
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The Trust for Age Concern Funeral Plans is a trust fund in which funeral pre-payments are held and
carefully invested and whose assets are entirely separate and independent of the Age Concern Funeral
Plan. It is this independence that guarantees the security of the money you have paid. Only Barclays
Bank plc, which is a Custodian Trustee, can make payments from the Trust Fund.
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